Integrations
Keep the CRM you already use.
AILA answers the inquiry and books the tour, then sends the lead and its conversation context into your CRM workflow through Zapier, n8n, Make, or your own webhook, so your team can pick up the relationship with the context they need. Want it there sooner? Switch on new-inquiry sends, or send any inquiry yourself with one click and resend when the conversation moves on.
Booked automatically, or sent by you.
Tour booked, consultation booked, marked booked: each one posts to any URL you choose. Prefer to send a lead before it's booked? Press Send to CRM yourself, and Resend whenever the conversation moves on.
No email yet? The send waits.
Every lead send needs a valid email address, whether it comes from a booking, Mark booked, or Send to CRM. Without one, the booking or Mark booked still goes ahead, and the inquiry shows the send waiting for an email. It goes automatically after a valid email is saved, as long as the webhook is still on, your plan still includes the CRM connection, and, for a booked send, that event is still ticked. Closing the inquiry doesn't cancel a waiting booked or manual send. Older inquiries aren't sent in bulk; each follows this rule the next time it's booked or sent.
New inquiries, if you want them sooner.
On the Advanced plan, tick the New inquiry box in Settings → Integrations, with the webhook enabled and a URL set, and AILA also sends each new inquiry. It's off by default. Like every send, it waits for a valid email address, and AILA keeps the conversation going afterwards. Inquiries that arrived before you switched it on aren't sent, and closing an inquiry cancels its new-inquiry send if it hasn't gone yet.
Assigned on arrival, if you choose.
Owners and admins can also turn on Assign new inquiries on arrival in Settings → Calendars. Like the New inquiry send, it's Advanced only and off by default, and each works without the other. It picks a team member from the sharing you already set up: your tour settings if tours are allowed and an eligible tour calendar is linked to an active team member, otherwise your consultation settings if consultations are allowed and an eligible calendar is linked to a team member. If neither can pick someone, the inquiry stays unassigned. Round robin and percentages count arrivals; a rule that needs details the lead hasn't given yet, or no matching rule, falls back to your priority order, which can send every arrival to the first eligible person. With assignment on, the new-inquiry send also waits for an assignee; with it off, the inquiry goes as soon as there's an email.
Assigned leads book with their person.
Once an inquiry is assigned, whether you assigned it or AILA did on arrival, AILA checks and books only that team member's calendars. If they have no calendar it can use, your team handles the booking; AILA never books someone else instead. This isn't a setting: it always applies. Unassigned inquiries book through your sharing and distribution settings as before. Existing appointments stay where they are.
Conversation context, not a fragment.
Every payload carries the contact, event details, and the conversation so far, plus the appointment and the assigned team member when there is one. Long threads may be shortened to fit; the complete conversation stays visible inside AILA. Signed, retried, and honest about failures.
Built for automation platforms.
Point the webhook at Zapier, n8n, or Make and let your workflows take it from there:
create the CRM record, notify the team, kick off onboarding. Any endpoint that accepts a
POST works. New-inquiry sends use the same payload with the top-level event
inquiry_received, and the assignee, when there is one, sits in
aila_team_member and aila_team_member_id as on every send.
lead.id stays the same for a lead, so have your workflow find or create the
record by it and later sends update that same record. A 2xx response means your endpoint
received the webhook; writing the CRM record is up to your workflow.
Calendars too.
Google and Outlook calendars connect directly so tours are booked against your real availability. Tour scheduling