The service
AILA is an AI lead agent for event-industry vendors, operated by X Labs LLC (“X Labs”, “we”, “us”). It answers inquiries on the channels you connect, captures lead details, follows up with quiet leads, and books tours and consultations from your calendar availability. It uses the business information, pricing, and settings you provide.
Your account
AILA is a business tool: you must be at least 18 and using it for a business to create an account. If you accept these terms on behalf of a company, you confirm you have the authority to bind it. Keep your account information accurate and your sign-in credentials secure. You are responsible for activity under your account. Tell us promptly at the address below if you suspect unauthorized use.
Connected accounts and calendars
You choose which lead-source accounts (such as WeddingPro / The Knot Pro and Zola) and calendars (Google Calendar, with Microsoft Outlook coming soon) to connect to AILA. By connecting an account, you confirm that it is yours or that you are authorized to operate it, and you authorize AILA to access it on your behalf to provide the service: reading incoming inquiries, sending replies, checking availability, and creating and updating calendar events for booked tours and consultations.
Your agreements with those platforms remain your responsibility. Make sure the way you use AILA is acceptable under the terms that govern your own accounts. You can disconnect a channel or calendar at any time from the AILA console, or revoke access from your Google or Microsoft account settings. How we handle the data involved is described in the Privacy Policy.
The extension and the desktop app
The AILA browser extension and the optional AILA desktop app run locally on your device. The extension connects your lead-source accounts from your browser; the desktop app can carry out the automations you configure in the background, even while your browser is closed. For WeddingPro / The Knot Pro and Zola, all communication with the platform runs through the extension or the desktop app on your own computer, within your own logged-in session. It never runs from our servers. Other channels and calendar integrations are operated through our backend services. Both apps act only on the accounts you connect and the settings you choose. They carry out your instructions, and you are responsible for what you configure them to do. You install and use them at your own risk, and you can uninstall them at any time.
AI-generated replies
AILA drafts and sends messages automatically, based on the business information you provide and the settings you choose. AI makes mistakes: keep your business information current, review AILA's activity, and take over any conversation that needs you. Messages AILA sends to your leads are sent on your behalf and are your communications. You are responsible for them and for your relationship with your prospects. AILA is designed not to claim to be human when asked. We do not guarantee that any reply will be error-free or that any inquiry will become a booking.
Acceptable use
Use AILA only for lawful business purposes. You agree not to:
- use AILA to send spam or unsolicited messages (it exists to answer people who contacted you and to follow up with them, not for cold outreach);
- provide false or misleading business information for AILA to repeat to your prospects;
- connect accounts you do not have the right to operate;
- upload content that is unlawful or that infringes someone else's rights;
- interfere with the service, probe or disrupt its security, or attempt to access another vendor's data;
- reverse-engineer the service, except where the law expressly permits it despite this term;
- circumvent plan limits, or resell or white-label AILA without our written consent.
We may suspend or terminate accounts that violate these rules.
Plans, billing, and cancellation
Current plans and what they include are described on the pricing page. Paid subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled. You can cancel at any time from the AILA console; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where the law requires otherwise, fees are non-refundable.
We may change prices or plan features with at least 30 days' notice; changes take effect at your next renewal. The free Starter plan may also change with reasonable notice. Prices exclude taxes, which are your responsibility where applicable.
Your data
Your business information, lead conversations, and other content belong to you. You grant us the rights needed to operate AILA: to host, process, transmit, and display that content in order to provide the service to you. How we collect, store, and protect data is described in the Privacy Policy. Your prospects' information is processed on your behalf to deliver the service; your own legal obligations to your prospects remain yours. On request, we delete your account and associated data.
Intellectual property
The AILA software, design, and brand belong to X Labs. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service for your business while these terms are in effect. If you send us feedback or suggestions, we may use them without obligation to you.
Third-party services
AILA works with third-party platforms: lead sources such as WeddingPro and Zola, calendar providers such as Google and Microsoft, and the infrastructure providers listed in the Privacy Policy. Those services are governed by their own terms, and we are not responsible for them. If a platform changes or restricts access in a way that affects an integration, we will work to adapt, but we cannot guarantee that any particular integration will remain available.
You are responsible for reviewing and complying with the terms, policies, and rules of the platforms you connect: lead sources, calendar providers, and any CRM or automation platform you send data to. We don't control those platforms' rules, algorithms, or enforcement decisions, and we can't guarantee that the way you use AILA complies with any particular platform's policies. A platform may restrict, suspend, or close an account under its own terms; that risk is yours.
Disclaimers
AILA is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, that AI-generated content will be accurate, or that using AILA will produce any particular number of leads, tours, or bookings.
Limitation of liability
To the fullest extent permitted by law, X Labs (including its officers, employees, and affiliates) will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. This includes damages from restrictions, suspensions, or bans a third-party platform applies to your accounts, from loss of lead data, or from actions a third-party platform takes against you in connection with your use of the service. Our total liability for all claims arising out of or relating to the service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, or US $100 if you have paid nothing. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Indemnification
You will defend and indemnify X Labs against claims arising from your content, your use of the service in violation of these terms, or your violation of law or of a third party's rights (including the terms of the platforms whose accounts you connect), and any claims or losses arising from your breach of a third-party agreement while using AILA.
Suspension and termination
You can stop using AILA and delete your account at any time. We may suspend or terminate your access, with notice where practicable, if you materially breach these terms, if your use creates risk or legal exposure for us or for others, or if you fail to pay. Upon termination your right to use the service ends. Sections of these terms that by their nature should survive remain in effect, including Your data, Disclaimers, Limitation of liability, Indemnification, and Governing law and disputes.
Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. If you have a dispute with us, contact us first at the address below. Most issues can be resolved informally, and we ask for 30 days to try.
Any dispute we cannot resolve informally will be settled by binding arbitration administered by the American Arbitration Association under its rules, on an individual basis only. You and X Labs each waive the right to a jury trial and to participate in a class action. Either party may instead bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect its intellectual property. If this arbitration agreement is found unenforceable, disputes will be resolved exclusively in the state or federal courts located in Florida, and you consent to their jurisdiction.
Changes to these terms
We may update these terms as AILA evolves. If we make material changes, we will post the updated terms here and revise the effective date above, and for significant changes we will notify you by email or in the AILA console. Continued use of the service after changes take effect means you accept them.
Miscellaneous
These terms, together with the Privacy Policy, are the entire agreement between you and X Labs about the service. If any provision is found unenforceable, the rest remain in effect, and our not enforcing a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Contact
Questions about these terms: support@bookwithaila.com